Terms of service
Last Updated: May 9, 2026
1. Overview
This website is operated by Casa Serenna Store, managed by Florélian, a business registered in the Netherlands (KVK: 90271351). Throughout the site, the terms “we”, “us” and “our” refer to Casa Serenna Store.
This website is operated by Casa Serenna Store, managed by Florélian, a business registered in the Netherlands (KVK: 90271351). Throughout the site, the terms “we”, “us” and “our” refer to Casa Serenna Store.
2. Products & Pricing
All products are subject to availability. Prices are listed in GBP (£). We reserve the right to change prices or discontinue products at any time.
All products are subject to availability. Prices are listed in GBP (£). We reserve the right to change prices or discontinue products at any time.
3. Shipping & Delivery
To offer the best value, orders are shipped directly from our international fulfillment centers in Asia.
To offer the best value, orders are shipped directly from our international fulfillment centers in Asia.
- Processing time: 1–2 business days.
- Transit time: 7–12 business days.
- Shipping Costs: A flat rate of £4.95 applies to orders under £74.98. Orders of £74.98 and over qualify for FREE shipping.
- Delivery times are estimates and may vary due to customs or external courier delays.
4. Import Duties & Taxes
For UK orders under £135, VAT is typically included in your purchase price. For orders exceeding this amount, or in rare cases of local customs inspections, any import duties or local taxes are the responsibility of the customer.
For UK orders under £135, VAT is typically included in your purchase price. For orders exceeding this amount, or in rare cases of local customs inspections, any import duties or local taxes are the responsibility of the customer.
5. Returns & Refunds
Your purchases are protected by our Refund & Return Policy in accordance with EU and UK consumer laws. Please visit our dedicated [Refund Policy] page for full instructions.
Your purchases are protected by our Refund & Return Policy in accordance with EU and UK consumer laws. Please visit our dedicated [Refund Policy] page for full instructions.
6. Contact Information
Questions about the Terms of Service should be sent to us at:
Questions about the Terms of Service should be sent to us at:
- Email: infohelp@casaserennastore.com
- Address: Blankvoornstraat 70 3192 BZ Hoogvliet Rotterdam, Netherlands
- Company Name: Florélian
- KVK: 90271351 | VAT: NL004804151B76