Privacy policy
Last Updated: May 9, 2026
1. Overview
This Privacy Policy describes how Casa Serenna Store, operated by Florélian ("we", "us", or "our"), collects, uses, and discloses your personal information when you visit or make a purchase from our site.
2. Personal Information We Collect
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases:
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases:
- Contact Information: Name, shipping address, billing address, email, and phone number.
- Order Details: Products purchased and transaction history.
- Payment Icons: Double-check that the payment icons in your footer match the ones you showed me (Visa, Amex, Apple Pay, etc.).
- Device Information: IP address, browser type, and time zone.
3. How We Use Your Information
We use your personal information to provide our services to you, which includes:
We use your personal information to provide our services to you, which includes:
- Fulfilling and shipping your orders.
- Processing payments.
- Communicating with you regarding order status or support.
- Screening for potential risk or fraud.
4. Sharing Your Personal Information
We share your Personal Information with service providers to help us provide our services, such as:
We share your Personal Information with service providers to help us provide our services, such as:
- Shopify: To power our online store.
- International Couriers: To deliver your products from our fulfillment centers.
- Legal Authorities: Only if required to comply with applicable laws and regulations.
5. Your Rights (GDPR)
If you are a resident of the UK or EU, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. To exercise these rights, please contact us via the email below.
If you are a resident of the UK or EU, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. To exercise these rights, please contact us via the email below.
6. Cookies
We use cookies to improve your browsing experience and analyze site traffic. You can manage or disable cookies through your browser settings at any time.
We use cookies to improve your browsing experience and analyze site traffic. You can manage or disable cookies through your browser settings at any time.
7. Data Retention
When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
8. Contact Information
If you have questions about this policy or your data, please contact us:
If you have questions about this policy or your data, please contact us:
Casa Serenna Store
Operated by Florélian, registered in the Netherlands.
Address: Blankvoornstraat 70, 3192 BZ Hoogvliet Rotterdam, Netherlands
Email: infohelp@casaserennastore.com
Phone: +31 6 23008253
KVK (Chamber of Commerce): 90271351
VAT Number: NL004804151B76
Operated by Florélian, registered in the Netherlands.
Address: Blankvoornstraat 70, 3192 BZ Hoogvliet Rotterdam, Netherlands
Email: infohelp@casaserennastore.com
Phone: +31 6 23008253
KVK (Chamber of Commerce): 90271351
VAT Number: NL004804151B76
Support Hours:
Monday – Sunday: 8:00 AM – 6:00 PM (UK time)
Monday – Sunday: 8:00 AM – 6:00 PM (UK time)