No , Cassa Serenna ships exclusively within the United Kingdom. We do not offer international shipping at this time.

Casa Serenna is an online fashion store operated from the Netherlands, offering modern and comfortable fashion to customers across the United Kingdom.

Free shipping on all orders

• Ships within the United Kingdom only
  
• Processing time: 1–3 business days (Monday–Friday)
  
• Delivery time: 4–5 business days after dispatch
  
• Courier: DHL or FedEx
  
• Tracking: Tracking details sent by email once shipped

After your order has been shipped, we will send you an email with tracking information so you can monitor your delivery in real time.

If you entered an incorrect address, please contact us immediately at infohelp@casaserennastore.com We can update your address as long as the order has not yet shipped.

Yes, all orders shipped to the UK come with free shipping and have no hidden fees.

• Return Window: Items can be returned within 14 days of delivery.

• Item Condition: Returned items must be unused, unworn, unwashed, and in their original condition, with all original tags attached and in the original packaging.

• Proof of Purchase: A valid receipt or order confirmation is required for all returns.

• Return Shipping: Customers are responsible for all return shipping costs, as well as any applicable customs duties or fees.

• Exceptions: Items marked as Final Sale, items returned after the 14-day return window, or items showing signs of wear or damage after delivery are not eligible for return.

Once your return has been received and inspected, refunds are processed to the original payment method within 10 business days. Please note that additional processing time may be required by your bank or payment provider.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue. Our team will review your request and work with you to resolve the issue as quickly as possible.

For any return or refund questions, contact our support team at infohelp@casaserennastore.com We reply within 48 hours.

If your package appears to be lost, please contact us as soon as possible. We will investigate the issue with the carrier and work with you to find an appropriate solution.

• American Express (Amex)
• Apple Pay
• Maestro
• Mastercard
• UnionPay
• Visa

Your payment information is handled securely. We use industry-standard encryption and secure payment gateways to protect your personal and financial data.

Casa Serenna does not store or have access to your full payment details.

You can contact our customer support team by email at infohelp@casaserennastore.com. We aim to respond to all inquiries within 48 hours.