Payment Policy

Last updated: 20 April 2026

At Casa Serenna Store, we value your security, convenience, and a smooth and transparent payment experience. This page explains the payment methods we accept and how your payment data is handled.

Contact Information

• E-mail: infohelp@casaserennastore.com
• Phone: +31 6 23008253
• Chamber of Commerce (KVK): 90271351
• VAT Number: NL004804151B76

Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Maestro
• UnionPay

All payments are processed in British Pounds (GBP).

Payment Security

Your payment information is processed securely using encrypted and trusted payment gateways.

Casa Serenna Store does not store or have access to your full payment card details.

Payment Processing

• Payment is charged at the time of purchase
• Orders are only processed after successful payment authorisation
• If a payment is declined, the order will not be confirmed

Failed or Declined Payments

If your payment is declined:

• Check that your billing details are correct
• Try an alternative payment method
• Contact your card provider for assistance

If the issue continues, please contact our customer support team.

Refunds

Approved refunds are issued to the original payment method used at checkout.

Processing times may vary depending on your bank or payment provider.

For full details, please refer to our Return & Refund Policy.

Company Details

• E-mail: infohelp@casaserennastore.com
• Phone: +31 6 23008253
• Chamber of Commerce (KVK): 90271351
• VAT Number: NL004804151B76