Payment Policy

At Casa Serenna, we offer secure and convenient payment options to ensure a smooth checkout experience for our customers in the United Kingdom.

Accepted Payment Methods

We currently accept the following payment methods:

• American Express (Amex)

• Apple Pay

• Maestro

• Mastercard

• UnionPay

• Visa

All payments are processed in British Pounds (GBP).

Payment Security

Your payment information is handled securely. We use industry-standard encryption and secure payment gateways to protect your personal and financial data.

Casa Serenna does not store or have access to your full payment details.

payment Processing

• Payments are charged at the time of purchase

• Orders will only be processed after successful payment authorization

• If a payment is declined, the order will not be confirmed

Failed or Declined Payments

If your payment is declined:

• Please check that your billing details are correct

• Try an alternative payment method

• Contact your card provider for further assistance

If you continue to experience issues, please contact our customer support team.

Refunds

Approved refunds are issued to the original payment method used at checkout.
Processing times may vary depending on your bank or card issuer. Please refer to our Return & Refund Policy for full details.

Contact Information

If you have any questions regarding payments, please contact us at:

Email: infohelp@casaserennastore.com