V-neck knitted sweater

Share some content to your customers about your products.

• Free Shipping: We offer free shipping on all orders. Shipping Range

• Delivery Area: We currently ship within UK.
  
  
  
• Future Expansion: We are considering expanding our delivery areas.
  

Order Processing Time

Cut-off Time

• Orders placed before 17.00 (GMT or BST, depending on the season) will be
• processed the same day.
  
• Orders placed after this time will be processed the next business day.
  
• No Shipping Days: Orders are not
• processed on weekends or public
• holidays.
  

Delivery Time

• Estimated Delivery: Orders typically
• arrive within 5-7 business days after
• processing, depending on the
• destination.

We offer returns under the following conditions:

• Return Window: Items can be returned within 14 days of delivery.
  
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
  
• Receipt or Proof of Purchase: Required for all returns.
  

Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

Return Instructions

To start a return, please follow these steps:

1. Contact Customer Service: Email infohelp@casaserennastore.com with your order number, reason for return, and any supporting photos if applicable.
   
   
   
2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
   
   
   
3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.

Refund Policy

• Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 10business days.
• Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
• Confirmation: You will receive a confirmation email once the refund is processed. (Return Policy)

1. Visa

Fast, secure, and widely accepted

Visa is one of the most commonly used payment methods in the UK. Payments are processed through encrypted systems to protect your card information.

How it works:

• Select Visa at checkout
• Enter your card details
• Authenticate the payment (e.g., 3D Secure / Verified by Visa)
• Receive instant confirmation of your order

2. Mastercard

Reliable payments with strong security

Mastercard ensures secure transactions and supports advanced security features to protect against fraud.

How it works:

• Select Mastercard at checkout
• Enter your card information
• Confirm the payment through your bank’s authentication
• Order is confirmed immediately

3. American Express (Amex)

Premium and secure payment option

American Express offers enhanced purchase protection, making it a favourite for customers who prefer added security and rewards.

How it works:

• Choose American Express during checkout
• Enter your card details
• Complete authentication if requested
• Receive order confirmation

4. Maestro

Debit card payments made simple

Maestro is a popular debit card issued by Mastercard. It allows secure, direct payments from your bank account.

How it works:

• Select Maestro at checkout
• Enter your card information
• Approve the transaction through your bank
• Your order is confirmed immediately

5. UnionPay

Accepted for international customers who use UnionPay cards

UnionPay supports safe and encrypted transactions and is ideal for customers preferring an alternative card network.

How it works:

• Select UnionPay during checkout
• Enter required card information
• Authenticate as required
• Receive confirmation of your purchase

Security and Protection

Your security is our highest priority. All transactions are encrypted to ensure privacy and security. Our website is constantly monitored and updated to comply with the latest security standards and regulatory requirements.

Customer Service

If you encounter any issues or have questions about your payment, please do not hesitate to contact our customer service. We are here to assist you every step of the way. You can reach out to:infohelp@casaserennastore.com if you have any questions.